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Terms and Conditions
Terms & Conditions
How to Shop
Delivery Information
Postage Costs
Payment Options
Returns Policy
How to Shop
Shopping on this website could not be made any easier. This website has been designed to give you a hassle-free experience so you can sit back, relax and browse/buy at your leisure. It is the same as shopping anywhere else, but without the walking.
Browse through the product range by clicking on any of the categories/tabs/menu on the homepage.
As you view the product range, if you see something you like, click on add to cart which will be displayed next to the product (this does not commit you to purchase the product as you can remove products out of your cart at anytime).
When you have finished, click on Checkout. Follow the on-screen process to complete checkout.
Once you have completed the checkout process, your order will be packed and despatched to you within 24-48 hours. (If paying with an offline payment, your order will be packed and we will await receipt of your payment).
Delivery
We despatch all orders within 24 hours upon receipt of payment.
We despatch all orders Monday - Friday excluding weekends. Any orders made after 3pm Friday will be despatched Monday. If the Monday is a bank holiday, we will despatch Tuesday.
We use 1st Class Recorded Delivery to ensure a safe arrival. A signature will be required.
The Royal Mail delivery worker will leave a card through your door if you are not in at the time of delivery. Recorded Delivery items are only kept at your main local collection depot for one week so please ensure you collect the item within this timescale. If it is not collected after 7 days, the item will be returned to us which will incur more postage costs made payable by you to enable us to send the item to you again.
If you have not received your item after 7 days of purchase, please contact your main local collection depot as the Royal Mail delivery worker may not of left a card through your door. If it is not there, please contact us by clicking on 'contact us' tab to explain that you have not received your item. You will need to provide us with your order information so we are able to track your order on our database.
Postage
All items are sent via recorded delivery. Postage costs depends on weight of item. This will automatically be done for you when you go to checkout..
All orders totalling £50.00 or more will automatically qualify for FREE postage and packing.
Payment Options
You can shop and pay for your purchases securely and easily online. We use Paypal as our payment gateway. Paypal is 100% secure and safe and is handled on encrypted (padlocked) pages. Please be rest assured that we will never see your payment details. The only information that is sent to us is your purchase(s) information and address details, which is solely used to process your order and despatch your purchase(s). We do not disclose any of this information onto third parties/companies.
We also accept offline payments. See below for more information.
Credit Card - We accept all major credit cards, mastercard, visa etc. We use Paypal as our payment gateway. You do not need a paypal account to pay with a credit card. Follow instructions at checkout (click on 'use your credit card ...' when you are at the Paypal secure payment page).
Paypal - this is a safe and easy payment gateway and takes you a few minutes to set-up an account. You can pay with all major debit/credit cards or your bank account via Paypal. Follow instructions at checkout (click on 'sign up' when you are at the Paypal secure payment page).
Existing Paypal Account Holders - pay with all major debit/credit cards, your bank account or paypal balance. Follow instructions at checkout (click on 'log into your account' when you are at the Paypal secure payment page).
Postal Order - We accept 'uncrossed' postal orders for your purchases. Please select the option 'pay by postal order' at checkout and you will be provided with the address to send the postal order to. (If you send a crossed postal order by mistake, we will have to treat it as a cheque which means it will require 5-7 days clearance before we can despatch your order).
Returns Policy
We are sure you will be very happy with your purchases. However, we offer a 7 day no-quibble money back guarantee on all products.
Exchanges
You are entitled to return your item(s) within 7 days of receipt for an exchange. Please follow the procedures:
Please email us within 7 days from receipt of your item(s) via the 'contact us' tab. Please remember to provide us with your original order number and the size/colour you would like to exchange for.
We will email you back to let you know if the required size/colour is in stock. We will also provide you with the full returns address.
Upon receipt of item(s), we will email you to acknowledge receipt. We will inspect* the item(s) and send you an exchange. We will email you again to confirm despatch.
You are responsible for the costs of returning the item(s) back to us. We cannot be held responsible for an item(s) lost in the post when you return it to us so we would recommend you return it by recorded delivery.
We will not charge you postage costs for sending the exchange to you.
Refunds
You are entitled to return your item(s) within 7 days of receipt for a refund (minus postage costs). Please follow the procedures:
Please email us within 7 days from receipt of your item(s) via the 'contact us' tab. Please remember to provide us with your original order number.
We will email you back to provide you with our full returns address.
Upon receipt of item(s), we will email you to acknowledge receipt of item(s). We will inspect* the item(s) and issue you a full refund of the order amount minus postage costs. We will email you again to confirm refund.
You are responsible for the costs of returning the item(s) back to us. We cannot be held responsible for an item(s) lost in the post when you return it to us so we would recommend you return it by recorded delivery.
Faulty / Damaged Item(s)
We check all item(s) prior to despatch for any damage/faults. However, if you have received an item(s) that is damaged/faulty, please follow the exchange procedure. We will pay for all postage costs.
inspect* - items must be returned to us in their original condition. They must be unworn and all labels and tags must remain attached, along with the original packaging. Any items found to be soiled, damaged, appear to of been worn, washed or repaired will be exempt from this returns policy so no exchange/refund will be given.
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